What our Customers say...


Tony and crew were great! They were awesome and very nice. Thanks so much.

Everything went smoothly and I was thankful you were so flexible with our changing conditions.

The crew was outstanding and very polite!

Very good workers.

Hi Jacqueline, 

You talked me down off the ledge with my mold issues in Hudson and West Virginia.... I am working on a contractor for the Hudson house to fix the drainage outside the house per your recommendation.

You really went above and beyond the call of duty~thank you so much.

Tony and Matt were great- fast service!

Entire crew performed beyond expectations.

Great people- would tell everyone!

Michelle and Sherry were very helpful. I would recommend them for any future jobs.

Dear Mr. Johnson:

I thought it important to reach out to you regarding the professional and impressive Fred Hepfer. When I met him about my parents' flooded basement in Bolivar, OH, he was attentive to details, addressed all concerns and always had an incredible team on the job. He has proven to be a great representative for SERVPRO.

It is my hope that you value Fred's dedication and expertise. He is an invaluable asset! You should be very proud to have such a great representative for SERVPRO and especially your local team. I do not believe that any company could do any better. Fred made such a difficult situation better with his positive outlook and reassurance. I commend him for his exceptional efforts and appreciate all that he has done for my family.

[My team was] Fred, Matthew and Tasha. I chose SERVPRO because of the front desk professionalism and the crew did not disappoint either! Very professional.

The whole team were courteous and very informative. I would recommend them to anyone.

Everything looks great. All of you did a great job with our home. Thanks again.

We experienced a basement flood due to a frozen pipe during the record cold snap of February 2015. Paul and his team showed great patience, compassion, and support during the healing process of getting our basement repaired. Paul's attention to detail and creativity were outstanding. SERVPRO cleaned all traces of mold and provided remodeling suggestions. Overall we are well pleased with their work!

Prompt, courteous and attentive

They were just as professional when I used them 25 years ago. Their reputation and professionalism has carried them through. Thank you.

Daniel and his team... fabulous to work with through this experience.


I would strongly recommend.

Very satisfied with the services provided.

Outstanding job!


I found that working with the crew that cleaned, etc. made a very unpleasant weekend as pleasant as possible. They worked hard, and were friendly always. I and my family appreciate all that they did.

Extreme pleasure talking to, interacting with, and working with ALL team members!

Super professional and helpful. Explained everything.

The people are nice and very efficient in their job. Thank you.

Thank you!

Fred was exceptionally professional and thorough in efficiently cleaning our home.

Thank you for all your help!

Daniel was courteous, informative and a credit to your firm.

It was wonderful working with Paul--the key to this SERVPRO is its employees!

These guys were professional and kind and always patient! Nice work. Rob & Andy's finish work is awesome!

I am very well pleased with the soot cleaning that SERVPRO performed at my home. I am very happy their work.

SERVPRO was very helpful and handled everything very efficiently. I am very pleased with the company, the work force, and the office staff.

SERVPRO did an excellent job putting my house back together after water damage. I am very satisfied with their service.

Rob & Monica were very polite and did a great job!

Everything was excellent!

Thank you for making a tough time a little bit easier for our family.

SERVPRO did a great job removing the mold from our attic after a roof leak went unnoticed. We are very relieved to know that our home is healthy again!

Professional, courteous, and knowledgeable. Guys did a great job. Satisfied and beyond.

Very satisfied with all aspects of repairs! I would recommend SERVPRO to anyone who might need them.

We had significant soot damage at our business after a recent fire. SERVPRO got us operating again quickly and everyone was great!

Great, fast service. Thank you!

Everyone was great to work with!

We used SERVPRO of Portage County when we had a pipe burst in our basement. We didn't know this for a couple days, so there was quite a watery mess to be cleaned up and lots of damaged items. SERVPRO was quick to respond and completed the job in a professional manner. The service techs kept in close contact with us during the drying out and restoration process. They were respectful of both our time and our property. I highly recommend SERVPRO and will use them again if the need arises.

SERVPRO of Portage County has helped Kent State University immensely. Each August, when we prepare for the arrival of 28,000 students at the main campus, we want to look our best. We have hired SERVPRO of Portage County to help the libraries with finishing touches. They have done specialized cleaning of stairwells (12 stories), windows, furniture, carpets and more. Their crews are prompt, courteous, professional, and most importantly - thorough. Thank you!