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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

Why SERVPRO: Emergency Ready Plan

8/29/2022 (Permalink)

SERVPRO is faster to any size disaster, and we excel in multiple different kinds of services. From fire and storm damage to mold remediation, we’ve got the expertise and help to make you feel comfortable after a big or small-sized disaster, but why are we trusted for our commercial services?

Emergency Ready Plan

This option gives you a plan so that you and your team can stay a step ahead of unexpected events. This plan makes sure that if anything were to disrupt your daily business that this will only be temporary. So, why use the SERVPRO Emergency Ready Plan?: 

  • A no-cost assessment of your facility
  • A concise Profile Document that contains only the critical information needed in the event of an emergency
  • A guide to help you get back into your building following a disaster 
  • Established your local SERVPRO as your disaster mitigation and restoration provider
  • Identification of the line of command for authorizing work to begin
  • Provides facility details such as shut-off valve locations
  • An easier insurance claims process

An Emergency Ready Plan is important for the security of your workers and yourself, but it is also vital in giving everyone involved peace of mind knowing that if anything WERE to happen it would be handled and covered. That’s why you should choose SERVPRO. Plus, we’re here when you need us, 24/7.

Why It's Important to Be Prepared For Spring Flooding

7/26/2022 (Permalink)

There are many reasons why we should all be prepared when it comes to storms and flooding, especially during the months when thunderstorms, rain, and floods are more susceptible to happen, such as spring and summer. Here are some reasons why it’s important to prepare for spring flooding, 

To Protect Your Valuable Items

The fact that valuable items could get damaged to the point where they are unable to be restored is an important reason to be prepared for spring flooding. With your documents that lie on the ground that are important, making sure that they are up high, on a desk, or above the line in which water could reach is vital to protecting them from any damage. 

To Establish a Staple Emergency Kit

This is a great time to also prepare an emergency kit if you do not have one already. This will be important in making sure that you are prepared for flooding, but also in general for unexpected storms. Having a kit that you have everything you may need during one of these events with flashlights, food, water, and radio is an important step for extreme cases. 

How SERVPRO Can Help

It is important to be prepared for these situations, and while there are great ways to be prepared, there may be situations where you have done all you can and things may not work in your favor. In those certain situations, SERVPRO is here 24/7 for you. We specialize in Water Damage Restoration and have a process that will make sure to help you in certain cases of a disastrous flood. Our customer-focused professionals will assess the residential water damage to your property. Then, we’ll help you understand the severity of the damage so you’re able to make the best decisions for the restoration of your home. Our top-notch people use the most advanced equipment to detect hidden moisture and extract standing water.

SERVPRO Is Great For Cleaning Services

7/6/2022 (Permalink)

SERVPRO is great for many different reasons and we have a cleaning service for any size disaster. From HVAC/Air Duct Cleaning to COVID-19 Cleaning, SERVPRO® does it all, so that you don’t have to. 

HVAC/Air Duct Cleaning

If the air ducts and vents in your home are looking a bit dirty, you may need our services for HVAC duct cleaning to inspect them and give you the next steps toward better home air quality. Making sure that the air in your home is of good quality and that you’re checking this frequently is important.

Biohazard/Crime Scene Cleanup

The restoration of your property following a biohazard event or a crime requires experienced and empathetic professionals like those at SERVPRO® to safely clean them to our professional standards. Challenging cleanup requires a professional, and that professional is SERVPRO®. 

Document Restoration

When a home or business has been damaged by a flood, fire, or some other emergency, acting quickly to restore small but important items made of paper, such as photographs, certificates, and vital documents, will help prevent them from being lost for good. When this disaster happens, you need professionals in document restoration, that’s why SERVPRO® is here to help. 

Odor Removal

SERVPRO® uses state-of-the-art products, equipment, and techniques to rid your home of pervasive odors, getting to the source and leaving your place smelling fresh. From pet odor to sewage odor, SERVPRO® is here to help.

Vandalism & Graffiti

When your home has been targeted by vandals, SERVPRO® can clean up the mess, including broken windows and graffiti, before it becomes a larger issue with more costly repairs.


As we all move forward in the battle against COVID-19, inspiring safety and confidence in our communities remains the number one concern. That’s why at SERVPRO®, we remain dedicated to bringing a higher standard of cleanliness to businesses across the country through Certified: SERVPRO® Cleaned. We’ll be here to help if you are ever in a COVID outbreak situation, and we’ll make sure that you feel better, your family feels better, and your team feels better. 

We have many different services available at SERVPRO® and that is why you should always choose SERVPRO® we’re the experts.

Why You Need SERVPRO for Your Winter Weather Damage

3/30/2022 (Permalink)

At SERVPRO, we use advanced technology and techniques to not only clean up after your disaster occurs but to detect any damage it may have left in its tracks. 

This time of year, moisture detection is imperative to keeping your home safe and damage-free. When ice melts, the water seeps into the ground, which can cause two problems:

  1. The soil can expand, causing pressure against the foundation of your home. This pressure can cause damage such as cracks, which can lead to…
  2. Water getting into your foundation. This can cause water damage not only to your foundation but to integral parts of your home, such as your basement or garage. 

Luckily, SERVPRO has specially-designed equipment for detecting and measuring moisture. Once the water damage has been found and assessed, we use advanced water extraction technology to speed up the process of removing water from your home and drying your belongings. 

Our odor removal and deodorization equipment are first-class in removing the musty smell that water can leave behind. 

When times get tough, you shouldn’t have to worry about cleaning up afterward– leave that to the pros! 

Why Our Customers Love Us!

3/3/2022 (Permalink)

When a pipe on the second floor of his mother’s house burst, Brian knew exactly whom he was going to call – SERVPRO.

“The burst had probably happened at least a day before, and the heater had been running non-stop, flooding the whole of the downstairs,” he said.

But an earlier experience of a similar flood years before meant Brian had no qualms whatsoever when his insurance agent gave him a list of approved contractors.

“SERVPRO was on the list so I just said call them,” said Brian. “The earlier leak was at least 15 years ago and was nowhere near as bad as this one as the water had only been running an hour, but they came immediately, dried the carpets, and did the tests for mildew and mold. They were quick and efficient.”

“I was comfortable with using SERVPRO and just automatically said use them again.”

And Brian was delighted to discover the service was just as good with the new flood. “They did the full water mitigation and clean up,” he said. “Their team had to cut up pretty much two feet on every wall, and even cut out some ceilings from where the water had come through from the floor above.”

“The house was trashed with water and stuff all over the place, but the SERVPRO team was fast. They had all the furniture moved, carpets out and demolition done in a couple of days, and drying equipment brought in.”

Now SERVPRO is helping Brian reconstruct his mother’s home in Cuyahoga Falls and said: “My contact at SERVPRO, Joanne, walked us through everything. I was especially happy as my mom is 80 and she took the time to make sure she understood everything that was happening.”

“I would absolutely recommend SERVPRO to other people,” said Brian.

Benefits of our Services

1/18/2022 (Permalink)

Life happens-- things get spilled, pets have accidents or track mud through the house, factories have spills, among all the other things life can throw at you. Luckily, SERVPRO is here to help you with any clean-up you may need! We can help clean up messes you may not have even known were there! 

Here’s how we do it:


  • Bonnet Cleaning: A less aggressive method for short piled carpets. Carpets that are cleaned using this method also tend to dry in 30 minutes or less, and spots and stains are less likely to return in comparison with other carpet cleaning methods. 
  • Hot Water Extraction: A deeper cleaning method for all carpet types. Hot water extraction is an eco-friendly way to get dust and allergens out of your carpet while also disinfecting it. This method is also ideal for commercial carpet cleaning, as it’s much more gentle than many other carpet cleaning methods. 
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas by removing deep stains and conditioning your carpet. This method can also help to restore carpet piles and is ideal for the restoration of water-damaged carpets.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry. Showcase Premier Cleaning is a 2-step process where the carpet is shampooed and then conditioned and rinsed. This is also the ideal cleaning method for carpet restoration after fire damage. 
  • Dry Cleaning: When color-fastness is an issue. Dry cleaning allows you to break down dirt by applying a pre-treating agent prior to the use of other cleaning methods. 

Air Duct/HVAC

When it comes to your air ducts or HVAC system, it’s all about preventative maintenance. SERVPRO professionals will inspect your heating, ventilation, and air conditioning units and help you to keep them clean, saving you money that you may have otherwise spent on repairs and keeping your air fresh! It can also help to prevent or eliminate odors or mold. 

Ceilings, Walls, and Hard Floors

While your ceilings, walls, or hard floors may not look dirty, they probably are. These parts of your home are exposed to things like cooking oil, pet dander, and dust, among other things, every single day! This means that even if your home or office looks clean, they’re most likely beginning to accumulate soil. 

Using our advanced cleaning methods, SERVPRO can help you restore your ceilings, walls, and hard floors and get them looking brand new without needing a coat of paint! If you are planning on painting, however, it’s still a good idea to get your walls professionally cleaned first-- that way, you can be sure your primer and paint will adhere to the wall properly!

An Overview of Our Emergency Damage Restoration Process

1/3/2022 (Permalink)

Have you ever wondered how SERVPRO can restore and clean your home so quickly after a fire? It’s easy-- we have to! Continue reading for an overview of what we do, when we do it, and why it has to be done quickly!

  • One Hour: SERVPRO professionals will contact you to arrange for your restoration within 1 hour of your initial contact.
  • Four Hours: Within 4 hours, SERVPRO will be onsite and begin services-- the key to a successful restoration project is to begin immediately!
  • Detailed Explanation: A SERVPRO professional will walk you through the restoration process so you can be confident in our services.
  • Pretesting: We will begin pretesting to see how much we can restore by beginning directly from the source of the damage.
  • Eight Hours: A verbal briefing will be provided to the property owner or manager. 
  • Cleaning, Restoration, & Deodorization: We will work neatly and efficiently to help you restore the damage to your property using state-of-the-art techniques and equipment.

Final Walk-Through: Once the restoration process is complete, a SERVPRO professional will conduct a final walk-through of your property to ensure that your home is restored to your satisfaction.

Benefits of a Locally Owned and Operated Franchise

8/4/2021 (Permalink)

title over franchise stores on toy building blocks Work with real people who have their feet on your community ground.

SERVPRO is a franchisor with restoration franchises all over the United States. This means that each and every one of our SERVPRO franchises are locally owned and operated! But what does that mean? 

In many cases, locally owned businesses are more likely to spend their money at other local businesses when it comes to purchasing products or services for their company. Because of this, SERVPRO can help local areas not only by offering restoration services but by keeping money circulating throughout the local economy.

Our locally owned franchises also allow for more locations, meaning that in most cases, your local SERVPRO franchise is never far away. This allows us to reach your location faster than any other restoration company-- being closer to your location means that we can respond immediately-- day or night-- with our 24-Hour Emergency Service. Since we can help faster than other companies, that means we can also save you money, since faster clean-up likely means that water or fire damage will be less extensive. 

SERVPRO’s locally owned and operated franchise system also means that we’re able to specially train our restoration professionals in whatever type of restoration the local area needs most. For example, in areas that are prone to flooding, our main focus is water damage. In hot, dry areas, we may put more emphasis on fire damage. However, all SERVPRO professionals are ultimately proficient in both types of restoration, so there’s no need to worry, even if you have fire damage in an area that tends to flood! 

SERVPRO also helps the areas of their locations by helping others to continue their education when it comes to water and fire damage, mold, restorative drying, and mitigation awareness. These classes are offered to franchise staff, insurance agents and adjusters, and real estate professionals, which means that even your real estate agent will know what to do if you’re considering buying a house to restore!

In addition, SERVPRO staff also has access to even more education through voluntary e-Learnings. This means that no matter where you’re located, your local SERVPRO team will always be up-to-date on industry standards and the best cleaning processes for whatever damage you may have in your home or commercial space. 

As you can see, there are many benefits to having a locally owned SERVPRO in your area, both for you as a customer and for the community. We hope that next time you need restoration services, you’ll consider your local SERVPRO!

Why SERVPRO is your Ideal Partner When Extreme Weather Strikes

7/8/2021 (Permalink)

Isn’t it amazing that the weather is so predictable? It comes in handy that severe storms only happen during business hours Monday through Friday and never on holidays! If only that were true! Weather is more unpredictable than most things in the world, especially in Ohio where you can have rain, snow, hail, sleet, low 70’s, high 30’s, all in a 7-day span. 

Extreme weather can cause all sorts of damage or distress to your home. What do you do at 2 am on a Saturday when a tree branch crashes into your roof, or your home begins to flood? You call SERVPRO! 

Why should SERVPRO be our first call when disaster strikes? SERVPRO:

  • Provides 24/7 Emergency Service
  • Employs only Highly Trained Water Restoration Specialists
  • Is Faster to Any Size Disaster
  • A Trusted Leader in the Restoration Industry with over 1,700 Franchises

Why is it important to get help fast?

An immediate response can help minimize the damage and the cleaning and restoration costs. Water Damage can be particularly invasive and start its warpath at an extremely quick rate.

Water Damage Timeline:

  • Within Minutes:
    • Water quickly spreads throughout your property, saturating everything in its path.
    • Water is absorbed into walls, floors, upholstery, and belongings.
    • Furniture finishes may bleed, causing permanent staining on carpets.
    • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:
    • Drywall begins to swell and break down.
    • Metal surfaces begin to tarnish.
    • Furniture begins to swell and crack.
    • Dyes and inks from cloth and paper goods spread and stain.
    • A musty odor appears.
    • 48 Hours to 1 Week:
    • Mold and mildew may grow and spread.
    • Doors, windows, and studs swell and warp.
    • Metal begins to rust and corrode.
    • Furniture warps and shows signs of mold.
    • Paint begins to blister.
    • Wood flooring swells and warps.
    • Serious biohazard contamination is possible.
  • More Than 1 Week:
    • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
    • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Storms can come any time of day or night and don’t discriminate between weekends or holidays. Usually, there is not much warning before a devastating storm hits, and being able to call someone you trust to take care of damages right away can make all the difference. At SERVPRO they know exactly how important it is to respond fast! Once they receive a call they will be on their way to assess and begin restoration immediately. Regardless of the type of damage, SERVPRO has knowledge and certifications to help with any storm damage ranging from fires, water, ice, and wind to make sure they are a company you can put all your faith in.

SERVPRO of Portage County Preserves Your Property

4/5/2021 (Permalink)

title over line of houses Ensure the protection of your property with your trusted SERVPRO for when disaster strikes.

When disaster strikes it can be devastating to your family or your business.

Floods, fires, and storms can destroy property – whether a home or an office or a factory – and everything inside, whether photos of the family or state-of-the-art machinery

The loss of property can have huge implications. For families, it can mean losing your home and having to start again. And while a house can be rebuilt and appliances can be replaced, it can be impossible to replace items of sentimental value.

And for a business a catastrophic disaster can result at the end of a company – many firms never reopen after a large fire, even with insurance in place as customers cannot wait for firms to rebuild and reopen, and staff cannot afford to wait without pay for things to return to normal.

This is where SERVPRO helps – our expertise in damage control is second to none. We can help prepare your business proactively to minimize the danger of catastrophic loss in the first place, and should the worst happen, we are on hand to take control and get you up and running again as fast as possible by drawing on our wide range of highly skilled and qualified people in all the trades and services needed.

Checklist of Questions When Hiring a Professional

3/11/2021 (Permalink)

title over checklist and coffee mug on wooden table SERVPRO has all the right answers the first time, so you don't have to keep asking.

When starting a project in your home that requires a professional finding the right one may seem like an impossible task. Whether you found mold in the basement or are in need of repairs after a huge storm, there are a countless number of companies out there that say they can help. How do you know you are making the right choice in who you hire?

There are a number of questions that should be asked before making a decision. 

  • How long have you been working in the industry?
  • Answer you want: Long enough to have at least 20 references that can be contacted.
  • Do you have insurance?
  • Answer you want: Yes, while no technician will intentionally cause more damage to your home, things happen and it is important to make sure you are covered. 
  • Do you have a list of references that I can contact?
  • Answer you want: Yes, “Past performance is a great indicator of what future performance will be.” Hearing from a past customer could give you insight either to hire or stay away from the company in question. 
  • What is the projected timeline for the project?
  • Answer you want: A specified length of time, not knowing this answer could mean the project will go on much longer than it should. 
  • Are your technicians certified?
  • Answer you want: Yes, you want to make sure those knowledgeable and certified in any work they are doing, 

At SERVPRO of Portage County, our answers to these questions are completely in line with what they should be. All of our technicians are IICRC certified and all training is up to date. We have over 35 years of experience in home restoration with multitudes of satisfied customers. We are available 24/7/365 to ensure whatever you need, whenever you need it will be taken care of by professionals that care. Call SERVPRO of Portage County today and let us show you why we are the right choice for you and your family.

SERVPRO of Portage County is a Locally Owned Franchise

1/4/2021 (Permalink)

Title over businessmen shaking hands Trust SERVPRO as your locally owned and operated restoration service franchise.

When disaster strikes, life can get stressful; and fast! If your home or business is in need of repairs and cleanup, the last thing you want to worry about is not being able to trust a company that you have hired to help you fix the mess. As you begin your search for the restoration company to assist in the cleanup, you will run across large corporations, small businesses, and even locally-owned franchises. So, what is the best route to take?

Many times, large businesses will get more notoriety because of the reputation they have already built,  or simply because the overhead for marketing is much larger than that of a small business. While there are benefits to working with a large company such as resources and operating guidelines, there are also downsides. When it comes to bigger organizations, the management tends to become a bit detached. There is less cause or motivation for employees and managers to have the passion and care for what they are doing. In consideration of this, you may opt for a small locally owned business. 

Support for local business is common and even promoted. It is important for many to build up the local economy and show support. Many people prefer to give their business to the neighbor next door, or their brother-in-law’s high school friend. While this is admirable, there can also be some hiccups with going this route. For example, they may not have the rules and regulations that a larger business does, simply because they do not have to. So, when it comes to dealing with restoration stresses, it might be the best time to look into a locally owned franchise. 

When you choose to bring in a local company that is also a franchise, you almost get the best of both worlds. First, you have the guarantee from the big corporations of the work that will be done, but you also have the benefit of giving business to that neighbor or family friend, and investing in your local economy! If you find yourself in need of restoration services, and you would like to use a locally owned franchise like SERVPRO, give us a call, we are faster to any disaster!

How can SERVPRO Help After A Storm in Northeast Ohio

12/2/2020 (Permalink)

Title over damaged water gutter Count on SERVPRO of Portage County for your storm damage needs.

Northeast Ohio can have very unpredictable weather. One day it will be bright and sunny and the next could be blizzard conditions. A storm can come out of nowhere and could cause damage to your property. SERVPRO offers a variety of services to help you after a storm.


SERVPRO has water damage restoration technicians to help you recover from any damage a heavy rain has caused to your home. In addition, we have applied structural drying technicians to help you dry out any areas of your home that may have been heavily flooded.

Roof Damage

Both rainstorms and snowstorms can cause damage to your roof. In the winters, a large amount of snow can accumulate on your roof, which can cause small cracks to form. The repetition of this can cause the cracks to grow larger. SERVPRO has a team consisting of a multitude of specialists to help with your roof damage.

Frozen Pipes

Ohio is known for getting cold in the winter, which can result in pipes freezing. A frozen pipe can lead to water damage. SERVPRO is able to fix the water damage quickly and safely.

Ice Dams

Northeast Ohio’s heavy snows and ice can result in ice building up in the eaves of your roof. The buildup can leak into your home, which will cause water damage. It can also break off your gutters. SERVPRO’s winter storm restoration specialist can help you resolve your issue quickly.

SERVPRO offers 24/7 emergency service to help compensate for NorthEast Ohio’s unpredictable weather. Storms can be a scary experience, as they have the ability to cause damage to homes, but our technicians are able to help you if you are in need. We are faster in any disaster! 

SERVPRO of Portage County is Your Trusted Partner

8/28/2020 (Permalink)

SERVPRO employees cleaning Trust us to get you back up and running efficiently.

Living in this strange time in our lives has been a challenge for many of us. For business owners especially, things have been fraught and difficult to navigate. Most businesses were closed for several months and, when they reopened, it was with new rules and restrictions in place to keep both employees and customers and clients safe. Keeping things clean has been of the utmost importance since the pandemic began and it has only become more of a focus for people. That’s why you should make SERVPRO your partner in the event that you have a confirmed COVID-19 case at your business.

A swift and thorough response is absolutely necessary when a COVID event is identified. The CDC recommends:

  • Immediately report to the local health district
  • Work with them to facilitate contact tracing
  • Shutdown the shop/floor for deep sanitation if possible
  • Professionally clean and sanitize the site/location
  • Reopen in consultation with the local health department

Our Certified: SERVPRO Cleaned program is a defensive program that goes way beyond janitorial or carpet cleaning - always adhering to the cleaning and decontamination standards set by the CDC. SERVPRO professionals have been on the frontlines of proactive and reactive COVID-related cleanup and are here to help as your business begins to reopen. We are working to create a higher standard of clean for everyone. You can trust us to get you back to work swiftly and efficiently. Contact us to talk about Certified: SERVPRO Cleaned for your business.

SERVPRO of Portage County is Dedicated to Training All Personnel

7/20/2020 (Permalink)

Man in suit teaching room full of adults Training is a vital part of ensuring that we do the best job possible.

At SERVPRO of Portage County, we care about making sure that you receive the best service possible from us. We know that trusting the right company to put your home or business back together after a disaster is an important decision and we don’t take it lightly that you put your faith in us. That’s why we make sure that every one of our technicians is highly trained to be able to do expert level work for your restoration needs.

As a company, we are IICRC certified and we make sure that every one of our technicians gains that certification also. The Institute for Inspection, Cleaning, and Restoration Certifications sets universal standards for cleaning, inspection, and restoration that all of our technicians are trained to achieve. Additionally, every technician is WRT (Water Damage Restoration Technician) certified and all of our supervisors are ASD (Applied Structural Drying Technician) certified as well. Our management team has gone through the even further training of Biohazard, Air Quality, and Mold cleaning as well. All of these certifications come through the IICRC as well, the absolute highest quality training available in our industry.

You should have every bit of confidence in the team that you ask to come into your home or business in your time of need. We spare nothing in the training and certifying of our technicians, supervisors, and managers to get the job done right. Call SERVPRO of Portage County for your restoration and cleaning needs and breathe a little easier knowing that we’ve got your back.

SERVPRO of Portage County Has Advanced Technology and Techniques

4/4/2020 (Permalink)

Orange SERVPRO house logo on image with SERVPRO equipment We know how devastating disasters can be, but we are here to help!

Advanced Technology and Techniques are implemented at SERVPRO of Portage County.  These advancements allow our professionals to restore a property back to preloss condition quickly, reliably, and more effectively. There are many reasons you should choose SERVPRO of Portage County for your restoration needs.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry. 

We use Moisture Detection and Measurement Equipment. Scientific drying principles rely upon specialized equipment to detect, measure and monitor a property’s moisture levels. An infrared camera may be used to identify water location for thorough water removal.

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business. We have Submersible and gas-powered pumps for continuous pumping of high-level water. 

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

We know how devastating disasters can be, but we are here to help! Call SERVPRO of Portage County (330) 677-4483 for your restoration needs.


Choose SERVPRO of Portage County for your Restoration Needs.

3/6/2020 (Permalink)

 Orange SERVPRO  house logo on image with Green SERVPRO truck SERVPRO of Portage County is a trusted leader in the restoration industry for your business or home.

SERVPRO of Portage County is a trusted leader in the restoration industry for your business or home. We provide 24-hour emergency service and are dedicated to responding faster to any size disaster in your home or business. We are professionals and will restore your home or business in a timely and efficient manner, so you can get your life back to normal in a timely manner.  With the training and expertise SERVPRO of Portage County has, we will handle your restoration and cleaning needs.  We’re locally owned and operated and can respond immediately to your emergency in SERVPRO of Portage County.

We’re locally owned and operated and can respond immediately to your emergency in SERVPRO of Portage County.

Our crews are IICRC certified: The Institute of Inspection, Cleaning and Restoration Certification.  Our highly trained crews make sure the mitigation process runs properly and smoothly. Their expertise along with our highly trained tradesmen will make it “Like it never even happened." 

We know how hard a disaster can be, but we are here to help! Call SERVPRO of Portage County (330) 677-4483 to help get your home restored efficiently.


We Support Veterans, Thank You!

1/4/2020 (Permalink)

Orange SERVPRO  house logo on image with soldiers walking. We support the military veterans and families, we are always looking for well qualified employees

SERVPRO of Portage County would like to take this opportunity to thank our American Veterans! We support veterans and their families.

Though it is not Veterans Day SERVPRO of Portage County is dedicated to showing American veterans that we appreciate their sacrifices they have made to preserve the freedom of our country. We thank you!

It is important that we always make sure to thank our veterans everyday and not just on military holidays. Pay it forward to a veteran in the following ways:

  • Send a note or a card to a veteran
  • Send a care package to a deployed solider
  • Visit a veteran in the hospital
  • Ask a veteran about his service and just listen
  • We support the military veterans and families, we are always looking for well qualified employees, just call (330) 677-4483 for more information.

If you know someone who is experiencing a disaster  call SERVPRO of Portage County (330) 677-4483 to help get your home restored efficiently.


SERVPRO Gives To Women who are Victims of Domestic Violence

12/3/2019 (Permalink)

Orange SERVPRO  house logo on image with jewelry in background SERVPRO of Portage County gives back yet again. This Christmas Season we are collecting New and Gently Used Ladies Accessories for Women who are Victi

SERVPRO of Portage County gives back yet again. This Christmas Season we are collecting New and Gently Used Ladies Accessories for Women who are Victims of Domestic Violence

The items we collect will enable the Children of Women in Domestic Violence Shelters and Transitional Housing to give their Mom’s a gift at Christmas time. 

So how can you help?

1. Go through your accessories and donate items that you no longer want or use.  Please only donate items in good condition.  This won’t cost anything and will give you a good reason to purge your closet and jewelry box. 
A win-win! 

2. Purchase items to donate.

3. Donate funds to help buy additional items. 

What type of items are we looking for?

Used and New: Jewelry (separated in boxes or bags- please put sets together), winter hats, gloves & scarves, purses, wallets & tote bags.
New: Full size cosmetics, toiletries, lotion and perfume

This is an easy way to help others this Christmas without spending a dime! 
When your items ready for pickup, contact Laura at 330-807-5471 or Laura@SERVPROrri.com

We know how damage can strike, but we are here to help! Call SERVPRO of Portage County (330) 677-4483 to help get your home restored efficiently.


SERVPRO of Portage County provides restoration, reconstruction and remodeling services

8/24/2019 (Permalink)

SERVPRO of Portage County provides restoration, reconstruction and remodeling services

SERVPRO of Portage County provides restoration, reconstruction and remodeling services to residential and commercial facilities in the Portage County area. Our services include water damage restoration, fire damage restoration, mold remediation, storm damage restoration, repairs, and commercial project services.

Here are our top 5 reasons to call SERVPRO of Portage County(330) 677-4483 when you need restoration services.

#1 We’re Nearby

SERVPRO of Portage County  is locally owned and grounded in Portage County.  We are centrally located and always ready to respond to 24/7 to provide emergency services.  

#2 We’re Faster to Any Size Disaster

A fast response lessens the damage, limits further damage, and reduces cost. SERVPRO of Portage County  provides emergency cleaning and restoration services 24 hours a day, 7 days a week – including all holidays.

#3 Advanced Training

All of our technicians are highly trained in property damage restoration and they have access to our advanced equipment.

Training includes The Institute of Inspection Cleaning and Restoration Certification (IICRC), which sets the standard for the cleaning and restoration industries. 

#4 Advanced Equipment and Techniques

By investing in the latest technology and equipment we can restore your home more quickly and minimize costs. We also use professional-strength cleaning, sanitizing, and deodorizing products to complete the job.

#5 Confidence

When the job is done our technician provides validation and documentation to your insurance carrier that your property is dry and the job is complete so you can feel confident, safe and comfortable. 

There are many more reasons why you should choose SERVPRO Canton including that we have been in business for over 30 years, we are professional, we help save money, we professionally answer all questions and concerns, we help manage insurance paperwork, and more. Give us a call(330) 677-4483 today for all of your restoration needs. 

Local SERVPRO Portage County Receives Outstanding Performance Award

8/1/2019 (Permalink)

SERVPRO of Portage County is proud to be recognized with such a great company.

SERVPRO of  Portage County received the CHAIRMAN'S Gold award at SERVPRO’s recent 50th Annual Convention. This event was held from June 24-28 at the Sacramento Convention Center in Sacramento, California, where the company was founded. The theme for this year was “Making History."

“It is always gratifying to earn a distinction for our business,” said Bruce Johnson, SERVPRO of Northern Summit County Owner, “but it feels especially good this year. We are proud to be a member of the SERVPRO franchise family as the company celebrates 50 years of franchising success. SERVPRO’s ongoing commitment to providing innovative tools, ongoing training, and an ever-evolving business framework gives entrepreneurs like us a roadmap for success. We are proud to be part of SERVPRO’s team of dedicated disaster remediation professionals, and to know that we have both the tools and the knowledge to serve home and business owners in our community should the need arise.”

The company’s 50th Annual Convention was a celebration of the company’s history and a showcase of small business best practices and cutting-edge restoration and remediation technology. The event featured a variety of workshops and group sessions ranging across 37 different topics. Attendees gained knowledge and hands-on experience to help them build and grow their businesses and strengthen ties with both residents and businesses in their local communities. Highlights of the convention included a keynote address by motivational speaker Jon Gordon and an awards ceremony recognizing the achievements of top-performing franchisees.

“SERVPRO has come a long way since Ted and Doris Isaacson started the company as a painting business in Sacramento in 1967,” said Rick Isaacson, chief executive officer of SERVPRO. “In 1969, they used their cleanup and restoration background to take their new company in a different direction and never looked back. SERVPRO’s professional services network now includes more than 1,700 individually owned and operated franchises across the U.S. and Canada. Our annual convention brings this diverse group of entrepreneurs together to learn from industry experts and gives us an opportunity to recognize our top-performing franchises. We are incredibly proud of each of these dedicated professionals and the world-class service they provide to their customers and their communities.”

 SERVPRO of Portage County is proud to be recognized with such a great company. 

Top Fire Safety Tips for Portage County

7/7/2019 (Permalink)

Accidents DO happen. If you find yourself needing emergency services, SERVPRO of Portage County is there to help you 24 hours, 7 days per week.

The National Interagency Fire Center have been confusing and somewhat contradictory as of late. While they said that spring 2019 wildfire activity should be normal, they also stated that late summer wildfire activity may be especially severe in some areas. 

Forest Service claims that each year, the season for wildfires becomes longer, hotter, and, in turn, more expensive.

Do Your Due Diligence: Cooking remains top of the list for residential fires. Continue to be aware of your surroundings, and use caution when you prepare meals. Accidents happen, but safety measures can help prevent some accidents.

Another area on the rise is rental property structural fires. Vacation rentals using places like Airbnb are not held to the same standards as hotels and the like. Look for these safety precautions in the places you visit and stay as a traveler. And, renal owners, equipping your facility with fire-prevention tools and information is protection for both you and your guests that may be well-worth the investment.

Here are the top fire safety tips for you to follow:

  1. Keep the stovetop clear of anything that could catch fire (i.e. towels or curtains)

  2. Electrical outlets should remain free of adapters and multiple cords.

  3. Pathways around the home need to be clear to avoid tripping (including holiday decorations).

  4. A designated outdoor smoking area (when allowed) should be placed far enough away from the building with a specific, safe discard bin for butts (i.e. a deep, sturdy ashtray).

  5. Teach children 9-1-1 or local emergency number, how, and when to call from cell phones or outside telephones.

  6. Create a designated family meet-up place a safe distance from the home in case of an emergency.

  7. Doors and windows leading outside should have the ability to open.

  8. Identify escape routes from each room in the house, and routinely go through them, in the event of an emergency.

  9. Memorize the address of your home and any vacation rental you visit (each member of the family).

  10. Ensure vacation rental has printed and visible floor plan of property with escape routes, exits, and emergency contact information.

  11. Place carbon monoxide alarms in various locations throughout the home as required by law, codes, or standards such as every level of the home and outside each bedroom.

  12. Portable fire extinguishers should be easily found and reached in the home.

  13. Install smoke alarms on every level, in rooms, and outside bedrooms (look into requirements) and check them regularly; interconnecting them works best so when one sounds, they all sound.

Accidents DO happen. If you find yourself needing emergency services, SERVPRO of Portage County is there to help you 24 hours, 7 days per week. We even help on holidays because we know accidents aren't planned. Our well-trained professionals are here to make it “Like it never even happened.” 

Swift Arrival to Any Disaster in Portage County

6/13/2019 (Permalink)

SERVPRO of Portage County will take care of all of your emergencies!

Emergencies happen whether you are ready or not, count on SERVPRO of Portage County to help with professional emergency cleaning and restoration services 24 hours per day, 7 days per week, including holidays. Our promise is to return your property to “Like it never even happened.” Day or night, you can rest assured thatSERVPRO of Portage County  will respond immediately to your call.

No Emergency Too Big or Too Small

Many cleaning and restoration situations call for immediate action. SERVPRO is strategically positioned to quickly reach any size emergency with over 1,700 U.S. and Canadian Franchise locations. A prompt response helps to reduce the damage and the costs for cleaning and restoration.

One particularly invasive disaster is water. It rapidly spreads throughout your property and absorbs into floors, walls, furniture, etc.SERVPRO of Portage County arrives swiftly and begins the water extraction method in an instant. Below, you’ll find a timeline for reference to show why reaching and treating as soon as possible is imperative.

Water Damage Timeline

Within Minutes

  • Water rushes over your property, saturating everything in its path.
  • Walls, floors, upholstery, and belongings absorb water.
  • Furniture finishes may bleed and cause permanent stains on carpets.
  • Photographs, books, and other paper goods swell and warp.

Hours 1 - 24:

  • Drywall begins to expand and break down.
  • Metal surfaces start to tarnish.
  • Furniture bulges and cracks.
  • Dyes and inks from cloth and paper goods spread and stain.
  • Musty odors emerge.

48 Hours to 1 Week:

  • Mold and mildew may grow and disperse.
  • Doors, windows, and studs expand and warp.
  • Metal proceeds to rust and corrode.
  • Furniture distorts and shows signs of mold.
  • Paint forms blisters.
  • Wood flooring balloons and bends.
  • Possibility of serious biohazard contamination.

More Than 1 Week:

  • Time and cost increase exponentially for restoration; replacing contaminated materials and structural rebuilding may be considerable.
  • Structural safety, mold growth, and biohazard pollutants present extreme risks to occupants.

SERVPRO of Portage County will take care of all of your emergencies! 

About SERVPRO of Portage County

6/11/2019 (Permalink)

We service the Northern Summit County area including Kent, Streetsboro, Ravenna, Brimfield, Garrettsville, Randolph, Mantua, and Aurora.

SERVPRO of Portage County, including Kent and Ravenna, understands the stress and worry that comes with a fire or water damage, and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly return your home or business to preloss condition "Like it never even happened."

SERVPRO of Portage County, including Mantua and Aurora specializes in the cleanup and restoration of residential and commercial property following fire, smoke, or water damage. SERVPRO of Portage County can also mitigate mold and mildew from your home or business in a flash.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Our extensive training and opportunities beyond the required training only boosts our team players and the professionalism we bring to every job.

Beyond training, SERVPRO uses the best and most advanced technology and techniques to cleanup and restore the damage left in the wake of disasters. Each machine and product allows our well-trained restoration specialists to perform their duties in a quicker, more efficient manner. When you have already dealt with so much, the time it takes to cleanup and restore your home or business should not be another load to bear.

With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Portage County. SERVPRO supports you when your emergency hits. We know that can happen any time, anywhere, day or night. Call us for immediate assistance, available to you 24/7 including weekends and holidays.

We service the Northern Summit County area including Kent, Streetsboro, Ravenna, Brimfield, Garrettsville, Randolph, Mantua, and Aurora.

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Highly Trained Restoration Specialists Guaranteed in Portage County

6/9/2019 (Permalink)

We at SERVPRO of Portage County take pride in restoration process on your home or business. We will provide a timely and professional experience.

Emergencies you might experience, you will be in good hands with SERVPRO of Portage County. Our staff receives extensive training for property damage restoration. They will have your home or business back to it was before.SERVPRO takes pride in their restoration process on your home or business for a timely and professional experience.

What kind of training do they obtain?

Initial Franchise Training: In this 15-day hands-on course at theSERVPRO Corporate Training Facility, the foundation of the SERVPRO training program takes place. Primarily for new Franchise owners, this course covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

Employee Certification Training

As a voluntary, self-paced program, this training is designed for SERVPRO Franchise employees. Following successful completion of course materials and an examination, a certification will be awarded. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our professionals must study IICRC standards and best practices in these areas:

  • Water restoration
  • Fire restoration
  • Mold remediation
  • Carpet and upholstery cleaning
  • Other cleaning and restoration courses

Continuing Education Classes

SERVPRO of Portage County provides both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. Intended to improve knowledge of emergency mitigation, these sessions include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)


Access to web-based training is also available to all of our staff. While completely voluntary, this program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. After video presentations and support materials, a knowledge test concludes each module. This additional information keeps our technicians and office staff updated on industry standards and the professional quality you deserve.

We at SERVPRO of Portage County take pride in restoration process on your home or business. We will provide a timely and professional experience.

Expect Advanced Technology and Techniques in Portage County

6/8/2019 (Permalink)

SERVPRO can restore your property swiftly, reliably, and more effectively to its preloss condition.

Expect Advanced Technology and Techniques in Portage County

At SERVPRO of Portage County we stay up-to-date and provide the most advanced technology and techniques for businesses and houses in Portage County With these advancements, SERVPRO can restore your property swiftly, reliably, and more effectively to its preloss condition. You can count on a timely turnaround whether using SERVPRO  for business or home needs. Practical standards for cleaning and restoration are put in place by The Institute of Inspection Cleaning and Restoration Certification (IICRC); The IICRC S500 Water Damage Guide even incorporates the field of psychrometry into its specific set of practical standards.

Some of the equipment that helps SERVPRO  adhere to the standards and stay true to the technological advancements are as follows:

Moisture Detection and Measurement

Specialized equipment detects, measures, and monitors a property’s moisture levels to fit certain scientific drying principles. Recent technology, like infrared cameras, helps us find water through a wall, ceiling, or floor.

  • For thorough water removal, an infrared camera may be used to identify water location.
  • To measure the extent of saturation, we use sensitive moisture detectors, hygrometers, and other meters.

Water Extraction

Powerful extraction equipment removes the majority of the water from your home or business which in turn accelerates the drying process.

  • For continuous draining of high-level water, we use submersible and gas-powered pumps.
  • For efficient water removal, we prefer truck-mounted and portable extraction units.


The remaining moisture from ceilings, walls, and floors of your home or business can be removed using industrial strength fans and dehumidifiers. Proper drying techniques help to avoid swelling and warping of floors, walls, and furniture.

  • High-speed fans quickly evaporate excess moisture
  • Industrial-grade dehumidifiers extract water vapor from the air.

Odor Removal

With water and fire damage, often powerful odors follow. Our advanced machines eliminate airborne contaminants and control the air quality during the restoration and cleanup procedure.

  • Air scrubbers
  • Thermal foggers and deodorization cleaners

Sanitizing Agents, Germicides, and Antimicrobial Treatments

To fully clean and remove odors and/or contaminants on your property, OSHA-approved cleaning agents may be required.

  • Deodorization products control smells from an abundance of moisture.
  • Disinfectants ends bacteria, fungi, mildew, and other harmful microorganisms growth.

SERVPRO of Portage County can restore your property swiftly, reliably, and more effectively to its preloss condition. 


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